Shipping & Returns
We offer free shipping on all orders within the UK.
Orders placed on Monday to Friday before 3pm will be carefully packed and despatched on the same day via Royal Mail 1st class post. Orders placed after this time, at weekends or bank holidays will be sent on the next working day.
Delivery is expected to be made approx 1-2 working days after despatch but may be longer at busy times.
After you’ve unpacked your order, all our packing materials can be re-used, recycled or used in your compost.
If you change your mind don’t worry. Simply get in touch and you can send the items back to us within 14 days from the date of receipt. Customers are responsible for the cost of return shipping on these items and we recommend using a tracked service.
All items must be returned unused and in their original product packaging. If you have started to make your kit or use your yarn we are unable to accept this unless it is faulty.
If you receive an incorrect or faulty item or have any other issue with your order, please let us know and we will do our best to help you.